Biswajit Chakraborty is the new General Manager, Four Seasons Bengaluru. Biswajit has an established presence in the luxury segment, having worked extensively in senior positions with Oberoi Hotels, Sofitel BKC, Leela Hotels and also with Accor. He brings his rich experience to this citadel of luxury in India’s garden city. Here, he speaks in a hard talk session, sharing his vision for the hotel going forward.
On assuming the role of General Manager, Four Seasons Bengaluru
“Stepping into the role of General Manager of Four Seasons Hotel Bengaluru at Embassy ONE, I am struck by how this hotel embodies the innovative and cosmopolitan spirit of Bengaluru. Since its inception five years ago, this beautiful property has become a favourite among business travellers and vacationers alike.
Guests share that the hotel’s stylish indoor-outdoor spaces, greenery, culinary excellence, and bespoke service provide the perfect ambience to connect and unwind.
I am grateful for the warm phone call from our founder, Mr. Sharp, welcoming me to this new role, and for the trust and confidence placed in me.
As Four Seasons evolves alongside the modern luxury traveller, my commitment, and that of my exceptional team, to serve with a genuine heart and deliver extraordinary quality remains resolute, as do our pillars of quality, service, culture, and brand. I know that life’s moments – big and small – are unique, and my team is here to help you celebrate your milestones in special ways. Thank you for your confidence in Four Seasons for your past, present, and future journeys. We look forward to welcoming you on your next visit with us.”
How best would you describe your property?
The Four Seasons Bengaluru exemplifies the experience of luxury with a genuine heart. Just half an hour from the airport the location places it right into the vibrant heart of the city. This is a sanctuary of luxury, sophistication – a home away from home for C suite executives – combining contemporary design with timeless elegance, and impeccable service. We take pride in our attention to detail, ensuring that every aspect of our property exudes excellence, from our beautifully appointed rooms and suites to our exquisite culinary offerings and world-class amenities.
What would be the Big Talking Points?
Unmatched Luxury and Comfort: Our rooms and suites are designed to provide the utmost comfort, featuring modern furnishings, signature bedding, and stunning views of the city or our meticulously landscaped gardens. Probably the most spacious in the city, elements like Lutron technology that allow curtains to open and shut or lights to be dimmed or brightened at the touch of a button, make the stay intuitive and comfortable.
Culinary Excellence: Our diverse dining venues offer a culinary journey that caters to every palate. From gourmet international cuisine to authentic local flavours, our restaurants are led by renowned chefs who create memorable dining experiences. Far and East on the 21st floor is an award-winning Asian Brasserie and Copitas next door, on the 21st floor, has been named twice on Asia’s Best Bars list. Both offer not only an excellent F&B experience but also expansive views of Bengaluru. CUR8, our all-day coffee shop, offers an open style kitchen, with multi cuisine offering that will delight any diner. An alfresco area also welcomes pets with a special menu curated just for them.
Wellness and Relaxation: Our state-of-the-art wellness facilities, including a luxurious spa, fitness centre, and outdoor pool, provide guests with the perfect retreat to relax and rejuvenate.
Exceptional Service: At the Four Seasons Bengaluru, personalized service is at the core of our hospitality. It is luxury with a genuine heart. Our dedicated team goes above and beyond to ensure that every guest’s stay is seamless and unforgettable, as is any event that you book with us – be it a wedding, event, meeting or a conference.
Strategic Location: Situated in the bustling Embassy ONE development, we are a city hotel with convenient access to the airport, major business hubs, shopping centres, and cultural attractions, making us the ideal choice for both business and leisure travellers.
Focus Areas Going Forward
My focus will be on enhancing guest experiences through continuous innovation and personalized service. Four Seasons has one of the best culinary programmes worldwide and we aim to elevate Bangalore’s epicurean adventures by bringing in our international roster of celebrated chefs. Four Seasons has always been the venue of choice for the best of events, and you can also expect an exciting line-up on our calendar in the coming months. Additionally, we will expand our wellness programs, offering unique treatments and fitness options tailored to our guests’ needs.
Four Seasons has also prioritized sustainability initiatives, integrating eco-friendly practices across our operations to reduce our environmental footprint while maintaining the highest standards of luxury. Engaging with the local community through curated cultural experiences will further enrich our guests’ stays, providing them with an authentic taste of Bengaluru is something I will continue to focus on.
Getting into Pole Position in the City
To reclaim our position as the leading luxury hotel in Bengaluru, we will leverage our strengths and address areas of improvement with strategic initiatives. Our focus will be on:
Unwavering Quality: Ensuring that every guest interaction is marked by excellence, from the moment they make a reservation to their departure. The legendary Four Seasons service continues to be our hallmark.
Innovative Offerings: Introducing unique experiences and amenities that set us apart from the competition. This includes excellent F&B, curated events, bespoke packages, and exclusive partnerships that add value to our guests’ stays.
Engagement and Feedback: Actively seeking and acting on guest feedback to continually refine our services and offerings. Our commitment to listening to our guests will drive our pursuit of perfection.
Brand Ambassadors: We have a fantastic team at the hotel. Empowering our staff to be true ambassadors of the Four Seasons brand, providing them with the training and resources to exceed guest expectations and deliver exceptional experiences.
By focusing on these areas, we are confident that we will not only reclaim but also redefine the standards of luxury hospitality in Bengaluru, solidifying our reputation as the premier choice for discerning travellers.